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OUR SERVICES

REGARDLESS OF WHERE YOU ARE WE CAN SERVICE YOU

VIP Factory Tour

Complete tour organizing & management (including China visa assistance)

Accompanied by a personal manager

Scheduled visits of 8-12 factory showrooms

Providing soft decoration proposal, dimensions checking, materials & colors selection

Connecting you with high end trustworthy suppliers only

Language support in Chinese, English, French, Arabic, Spanish

Warranty and quality control at all stages

Customs clearance, door-to-door delivery & after-sales service


  • Tour Duration: 5-7 days
  • Service Deposit: $5,000
  • Minimum Order: $50,000
  • Process Duration: 3-5 months

VIP Online Purchasing

Online support from a personal manager

Product selection from real photos/videos

Live video call in factory showrooms for product & quality inspection

Providing soft decoration proposal, dimensions checking, materials & colors selection

Connecting you with high end trustworthy suppliers only

Language support in Chinese, English, French, Arabic, Spanish

Warranty and quality control at all stages

Customs clearance, door-to-door delivery & after-sales service


  • Service Deposit: $3,000
  • Minimum Order: $30,000
  • Process Duration: 3-5 months

VIP FACTORY TOUR

We Get Your Application

Upon receiving a $5,000 USD service deposit, the project manager books the dates of your tour and draws up a personal tour plan. Recommended to be planned 3-4 weeks in advance.

Welcome to China

We meet you at the airport, help with the hotel check-in & offer Chinese-language assistance. Your personal project manager accompanies you throughout the whole tour.

Factory Tour

We visit the most interesting places and show you the most high end factory shwrooms.

We Follow Up On Your Order

Upon receiving the order deposit, we coordinate with the factory and the project manager controls the entire production process. Delivery process begins after our proper quality inspections are carried out and the remaining balance of the order is paid in full.

Logistics & Customs Processing

We take care of cargo insurance and manage all necessary customs procedures. Our dedicated focus is ensuring secure packaging and precise cargo placement.

Home Delivery

Our company is known for its cost-effective delivery and swift services. We handle transportation to the nearest seaport and deliver directly to your home without the installation.

VIP ONLINE PURCHASE

Project Evaluation
& Product Selection

In our product catalogs, you'll find over 10,000 furniture and home goods items. At this stage, we select products online and estimate a preliminary budget.

Contract Signing

Upon receiving a $3,000 USD service deposit, we offer remote contract signing for your convenience.

Order Elaboration

At this stage, we begin to compile your order, selecting the best options for each item and providing photos and videos of samples.

We Follow Up On Your Order

Once you've made your perfect interior selections, simply make a 50% deposit to kickstart production. You'll get video and photo updates at every step. When your order is ready and passes our final quality inspections, just pay the remaining balance as per our agreement, and we'll secure a personalized container for your order.

Logistics & Customs Processing

We take care of cargo insurance and manage all necessary customs procedures. Our dedicated focus is ensuring secure packaging and precise cargo placement.

Home Delivery

Our company is known for its cost-effective delivery and swift services. We handle transportation to the nearest seaport and deliver directly to your home without the installation.

PAYMENT PROCEDURES

Deposit for Products

Once the order is finalized, a deposit of 50% to be paid in advance.

Balance Payment

50% of the balance for the goods is paid after our specialists have conducted a thorough quality inspection. Only after receiving the balance payment, we will proceed to arrange delivery and book a shipping container for your order.

VIP Factory Tour Service Fee

A service deposit fee of $5,000 USD is paid prior to your arrival, 3-4 weeks in advance. The $5,000 USD service fee will be deducted from the final order amount.

VIP Online Purchasing Service Fee

A service deposit fee of $3,000 USD is paid prior to beginning work on your project. The $3,000 USD service fee will be deducted from the final order amount.

Shipping Payment

The cost of shipping is paid separately by the customer to the shipping company directly.

Payment Options

Upon confirming all the details with the project manager, payment can be done to our company’s official bank account in China.

VIP Factory Tour Payment Details

Payment Amount USD What am I paying for? When should I pay for it? How to pay?
$5,000 VIP Factory Tour Service Fee 3-4 weeks in advance Through our bank account
50% Advance Deposit Deposit for furniture & other goods When placing an order with the factory Through our bank account
50% Balance deducting $5,000 Balance payment for your order After production and quality check is done Through our bank account

VIP Online Purchasing Payment Details

Payment Amount USD What am I paying for? When should I pay for it? How to pay?
$3,000 VIP Online Purchasing Service Fee Prior to beginning work on your project Through our bank account
50% Advance Deposit Deposit for furniture & other goods When placing an order with the factory Through our bank account
50% Balance deducting $3,000 Balance payment for your order After production and quality check is done Through our bank account

SHIPPING & CUSTOMS

Logistics is one of the biggest expense for our clients in the overall furniture shopping experience. That’s why, to help you save more, we work only with the most experienced and trusted shipping brokers. When purchasing from different factories, international logistics is not just delivering from point A to point B, but also considering collecting all the items without affecting the final cost or quality.

THE DELIVERY PROCESS STEP-BY-STEP

  1. Furniture, lightings, curtains, rugs & other goods’ consolidation in our warehouse in Foshan.
  2. Booking a shipment.
  3. Sending goods to the shipping company warehouse.
  4. Delivering container to the nearest port (Guangzhou/Shenzhen of Guangdong province).
  5. Customs clearance in China.
  6. Shipping containers to the clients’ nearest port.
  7. Customs clearance in the country of destination.
  8. Inbound delivery to door.

DELIVERY COST

Delivery cost depends on:

  • Loose Items by CMB (volume of entire cargo)
  • Container type (20 ft, 40 ft or 40HQ)
  • Transport type: sea or land freight

APPROXIMATE DELIVERY TIME

  • USA: 30-45 days
  • Europe: 45-60 days
  • South America: 45-70 days
  • South Asia: 30-35 days
  • Africa: 50-75 days
  • Middle-East: 35-50 days

QUALITY CONTROL

WHY IT’S ESSENTIAL TO DO QUALITY CONTROL WHEN BUYING FROM CHINA

Many of our customers underestimate the importance of quality control checks. They are used to guarantees and return/refund service policies back home. Suppliers in their home countries already did their QC work and made sure not to get any of the damaged goods to clients.

When buying directly from a factory in China, you are the one responsible for the quality of the goods, and returning it is too expensive.

Keep in mind that most manufacturers in China have no quality control and after-sales services. Therefore, when accepting the goods from the factory and something is missing, wrong color & wrong size or totally damaged, there is not much you can do.

That is why we do a thorough quality check before accepting the goods and take full liability for damages.

QUALITY CHECK PROCESS STEP-BY-STEP

Once the goods are ready, product managers go to the factory and inspect the quality (we check all details and send you photos/videos to verify as well).

  1. Produced items match the order (structure of goods, form, color, shape, material and quantity)
  2. Spoilage
  3. Tracks of usage
  4. Material consistency (for example, sofa stuffing should be equally soft without any hole underneath the fabric)
  5. Surface quality for wooden items
  6. Paint quality and uniformity
  7. Measurements (especially for customized items)
  8. Ceramics chipping and scratches
  9. Check hot-tubs and mini-swimming pools with water and check build quality of nozzles
  10. If any of the above are found, we ask the manufacturers to remake items and fix problems before shipping.

OUR GUARANTEES

We sign a contract with every client and it includes all the information about our guarantees, terms, conditions and fees. We check 100% of the furniture & other goods before delivering it to our clients, in 99.9% cases our customer get what they’ve ordered.

WE TAKE LIABILITY FOR:

  • Order mismatch
  • Any external defects
  • Goods damages when loading a container
  • Under-supply
  • Delay due to a fault of ours

WE ARE NOT RESPONSIBLE FOR:

  • Work of a customs agent in your country
  • Any delays and fines caused by your broker
  • Any damage when unloading a container at the destination

PRIVACY POLICY:

We strictly protect customers data and do not reveal any of it without prior consent.

CONTACT US

EMAIL:

inquire@cityhouse-global.com

WHATSAPP:

+852 6753 0308

PHONE:

+86 153 0231 2172

WEBSITE:

www.cityhouse-global.com

HEADQUARTER:

Building 1, No. 171 Xiangyuan Road,

Gongshu District, Hangzhou, Zhejiang Province, China

FOSHAN OFFICE:

Room 605, Tower C, Vanke Financial Center, liHua 5th Road.

Chancheng District,Foshan,Guandong Province, China

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